Delivery Information

Order confirmation

When we receive your order, we provide you with a confirmation to your email. In addition, when you receive your order confirmation we have pre-authorised your payment method. We check with our warehouse or suppliers to make sure that your desired item is available and can be despatched. In the event that your items are unavailable for immediate despatch, we remove the pre-authorisation from your credit card and send you an email informing you of our actions. When items are available to be dispatched, we process the charges and prepare to despatch your order.

How will my order be delivered?

All orders will be delivered using the fastest, safest, and most reliable methods. Once we process your payment, we dispatch your items within the delivery time frame stated on the product page. Then, we send you a despatch notification after your item/s have left the warehouse. We will choose the most suitable delivery method and courier after you order. It's not possible to choose a courier or delivery method yourself.

Where does Bureau Elegance deliver?

We off free delivery to anywhere in the UK (United Kingdom) except to the offshore domestic regions; the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland. Delivery is for one man delivery only - if there is need for a specialised delivery due to access please inform us and we can arrange suitable delivery. Two man or specialised delivery may incur extra delivery charges not included in the delivery charges quoted at checkout. .

There will be additional charges for the 'offshore domestic regions' and ‘Scottish Highlands’: the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland. Please contact us to arrange delivery from these areas.

If your address is outside of the UK mainland please contact for a delivery quote, either by email info@bureauelegance.co.uk or by phone 01244 740438

Mailing Address: mail@bureauelegance.co.uk
Office Address - Bureau Elegance, Courtney Road, Chester, CH48PG, UK
Stock - Bureau Elegance, Pen-lôn, Isle of Anglesey, Llanfairpwllgwyngyll, LL61 6RS, UK.
Please Note: Our mailing address is for mailing only, do not send returns back to this address, we will provide you with a return address.